Usecases
Honda reduced the time required to understand customer …
Honda leverages IBM Watson Explorer to analyse big amounts of unstructured customer feedback. The company's quality assurance division uses the Explorer to understand received messages IBM Watson Explorer helps Honda’s quality assurance division understand received messages and make sense of the enormous amount of customer feedback, which are mainly unstructured.
Holvi reduces time spent investigating false positives for …
Holvi implemented the ComplyAdvantage platform to ensure it complied with EU anti-money laundering regulation and could continuously monitor the AML risk profiles of its clients as well as transactions, automating the detection of potential risks.
StarOfService reduces average handling time of customer service …
StarOfService leverages DigitalGenius to efficiently manage the large volume of queries. By analysing historical data, the solution is able to classify incoming enquiries, automatically suggest the best answers and automate common responses. The company has been able to significantly reduce the average time spent per case in customer service, by 46%, while the AI was able to correctly identify and …
Quickplay safeguards its data and interconnected systems with …
Quickplay Media leverages Darktrace’s Enterprise Immune System in order to monitor its network activity and detect threats and cyber attacks in real time, while minimising falses positives. The company has been able to obtain total visibility of its network, get alerts on anomalies and abnormal behaviours that may be threats and act proactively to prevent and avoid harmful situations.
Special Olympics Missouri increases new donor retention with …
Special Olympics technology has leveraged AI powered analytics to recover from declines in new donor retention. With Target Analytics® from Blackbaud the organisation has access to donors' information which helps them created effective and strategic direct marketing to attract them. This has resulted in 197% increase in individual donor gifts among other benefits for the organisation.
Facebook's Marketplace achieves a nearly 100% increase in …
Facebook has leveraged computer vision and natural language processing to enhance the customer's experience on Marketplace. The company has built a product index that draws information both from the text accompanying a product as well as the photos, through their image and text understanding systems. As a result, when searching for products, the recommended results are ranked based on a …