Progressive implements mobile chatbot to answer customer service questions

Solution:

"Progressive built the Flo Chatbot using Microsoft Azure Bot Service and Cognitive Services APIs. 'One of the great things about Bot Service is that, out of the box, we could use it to quickly put together the basic framework for our bot... we used the service and QnA Maker to add natural language understanding and the back-and-forth dialogs for customer interactions.'" The Flo Chatbot is available via Facebook Messenger.