Walgreens boosted efficiency in the HR shared services group by 73% with RPA
Food and Beverages
Byjanhavi
Feb. 6, 2019
Summary:
Walgreens leveraged RPA technology by Blue Prism to improve the employee experience and make its HR and payroll systems more productive. The drugstore chain assigns tasks to Digital Workers in order to relieve its staff and has boosted efficiency in the HR shared services group by 73%
Problem:
Walgreens was in the lengthy process of refreshing its core HR and payroll systems — with cloud-based replacements, but supporting this major rollout was stretching the existing staff thin. The company couldn’t hire additional people to manage the extra work, so they turned to Robotic Process Automation (RPA).
Solution:
Walgreens use Blue Prism’s Digital Workforce to improve the employee experience and make HR more “human”, allowing employees to enhance the customer experience and bottom line.
For example, approximately 2,000 Walgreens employees are on leave of absence on any given day. Blue Prism automatically loads the necessary data, including whether it’s a paid or unpaid leave, into all the required systems. In the workman’s compensation process, the Digital Worker instantaneously feeds data back and forth between Walgreens and its claims management service provider.
As well as the time savings and improved efficiencies being achieved by automating this transactional work, Blue Prism’s ability to go between the different systems was very helpful at demonstrating RPA’s ability to Walgreen.