StarOfService reduces average handling time of customer service enquiries by 46% with AI
Summary:
StarOfService leverages DigitalGenius to efficiently manage the large volume of queries. By analysing historical data, the solution is able to classify incoming enquiries, automatically suggest the best answers and automate common responses. The company has been able to significantly reduce the average time spent per case in customer service, by 46%, while the AI was able to correctly identify and predict 97% of the cases after only 3 months.
Problem:
In order to manage the increasing volume of queries from their network of professionals and end customers, StarOfService looked into AI to learn from historical data, classify incoming enquiries automatically, suggest the best answer to incoming questions and automate responses for the most common questions, in order for its team to cope with the higher number of enquiries.
- Industry
- Internet Services
- Function
- Technical and Product Support
- Company Name
- StarOfService
- Vendors
- DigitalGenius
- AI Technologies
- Link to usecase
- link