Facebook enhances buyer and seller interactions on Marketplace through their automated AI assistant
Summary:
When buyers and sellers interact on Facebook's Marketplace, they are supported by the company's chatbot, M. The automated assistant can provide information on an item's availability, suggest alternatives or translate messages. The company has disclosed that their system has been trained with a focus on recognizing intent using different neural net models and entity extractors.
Problem:
Whether someone is discovering an item to buy, listing a product to sell, or communicating with a buyer or seller, AI is behind the scenes making the experience better. In addition to the product index and content retrieval systems, which leverage their AI-based computer vision and natural language processing (NLP) platforms, they recently launched some new features that make the process simpler for both buyers and sellers.